We want every experience with Steps N Smiles to be a happy one! If something isn’t quite right with your order, we’re here to help make it right.

Returns Accepted Within 3 Days

If you’d like to return a product, please contact us within 3 days of delivery. We’ll guide you through the return process step-by-step to make it easy for you.

Return Conditions

To be eligible for a refund, returned items must be:

  • In their original, unused condition
  • Not damaged, decolored, deformed, or altered in any way
  • Fit for resale

Refund requests for items that do not meet these standards will be respectfully declined.

Courier Charges

Customers are responsible for all courier charges related to returns, both to and from their address.

Restocking Fee

A restocking fee of Rs. 500 will be deducted from your refund amount to cover handling and processing costs.

Refund Method and Timeline

  • Refunds will only be issued via online bank transfer and only to the account holder with the same name as the booking address.
  • Refunds cannot be issued to third-party names, alternate bank accounts, or through methods like cash or mobile wallets.
  • Refunds will be processed within 15 working days after we receive and inspect the returned product, provided it is in new and resalable condition.

Need Help?

If you have any questions or need return assistance, feel free to reach out at:
📧 support@stepsnsmiles.com

We’re always happy to help and make your experience smooth and stress-free!